9th of February 2019
8:00 AM to 12:00 AM 
Today, people across the globe are communicating and moving at a faster pace, and as such, expectations of service delivery and service experience is rapidly increasing. From ways of work to services used and the places in which citizens live, digital technologies have now created a new era of citizen behavior.
"Today, people across the globe are communicating and moving at a faster pace, and as such, expectations of service delivery and service experience is rapidly increasing. From ways of work to services used and the places in which citizens live, digital technologies have now created a new era of citizen behavior. This shift in expectations and behavior has now brought new challenges and demands for all organizations – including governments. With this new generation of citizens, delivering high quality government services during this rapidly changing landscape has become a new challenge and target for governments around the world.