Today, people across the globe are communicating and moving at a faster pace, and as such, expectations of service delivery and service experience is rapidly increasing. From ways of work to services used and the places in which citizens live, digital technologies have now created a new era of citizen behavior. This shift in expectations and behavior has now brought new challenges and demands for all organizations – including governments. With this new generation of citizens, delivering high-quality government services during this rapidly changing landscape has become a new challenge and target for governments around the world.
Launched by the Emirates Government Service Excellence Program, the inaugural Government Services Forum will convene senior leaders from the public and private sectors to discuss how governments today are reshaping service delivery, and the expected future of government services. The closed forum will dive into an array of topics, including, changing citizen expectations and its impact on government services; how governments around the world are meeting these expectations and addressing the challenges in delivering exceptional service experiences; and how government services may evolve over the next 20 years.
The forum will also aim to continue the discourse through the formation of a community focused on shaping the global agenda on government services.
Understanding the consumer-grade expectations of future citizens
Exploring the challenges with delivering citizen-centric services
Exploring the future of government services in a citizen-centric digital world